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Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

88%
87%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"Very pleased with all parts with this visit! Plus extremely pleased with the follow up telephone call from your staff the day after surgery!!!"

"Had especially good care from the nurse who did the prep work just prior to surgery - I'm sure doctor's work was good, judging from result."

"Dr. Adi, Dr. Song, Dr. Taney & whole staff at wash eye have been great. After the 4 AG procedure I have clarity back in my right eye! Would come back for my left when necessary to Dr. Adi again. "



"Well run facility. Dr. Engestein is outstanding! His staff were outstanding as well."

"From the initial consultation regarding cataract surgery to the actual surgery itself, my time with Dr. Martin and his staff was top notch. Prior to the surgery itself I was given ample explanation, as well as written materials. On the day of surgery I was treated with kindness and warmth, and everyone was highly professional, attentive and caring. My post op appointment was simply a continuation of their wonderful care."

"The medical assistant who worked with me before the procedure (Emma?) was exceptionally skilled, pleasant, and effective at calming me."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.